Black Friday! 10% off site wide, coupon code: BF2022 Nov. 25 - 28! Free Heated Battery Jacket with SFK-275HP & 300HP!

 

Returns & Refund Policy:

 

Sun Fun Kits offers returns on many items sold on its website: www.sunfunkits.com, depending on the item you purchased; it may have a specific return window and may also incur restocking fees. In all situations, items must be returned in their original unused and re-sellable condition. All returns must be approved by Sun Fun Kits and must be accompanied by an RMA code. You can request an RMA by logging into your account and then clicking on Orders and then request a return.

 

Currently, we have 4 types of return options, these are shown next to each product on the product details and shopping cart page, they are explained below:

 

Returnable (30 days) - 0% Restocking:
Items with this designation may be returned within 30 days of receiving the product. There are no restocking fees with this designation, however, items must be in the same/unused condition as they were when you had placed your order. Please note: all return shipping costs & insurance will be borne by the buyer. If you had used any free shipping coupons these will be refunded, meaning you will be responsible for the original cost to ship the product to you.

 

30 Days Returnable - 10% Restocking:
Items with this designation may be returned within 30 days of receiving the order. Up to 10% restocking fee applies to all items with this designation and is only waived if the item is DOA (dead on arrival) or is damaged during transit. Please note: all return shipping costs & insurance will be borne by the buyer. If you had used any free shipping coupons these will be refunded, meaning you will be responsible for the original cost to ship the product to you.

 

15 Days Returnable - 20% Restocking:
Items with this designation may be returned within 15 days of receiving the order. Up to a 20% restocking fee applies to all items with this designation and is only waived if the item is DOA (dead on arrival) or is damaged during transit. Please note: all return shipping costs & insurance will be borne by the buyer. If you had used any free shipping coupons these will be refunded, meaning you will be responsible for the original cost to ship the product to you.

 

Non Returnable:
Items with this designation may not be returned, DOA, and damaged in transit assurances do not apply to these items as they are not returnable and are reserved for scratch & dent, or defective items that are being sold at a substantial discount. These are AS IS sales and the buyer understands these risks. Because of the nature of these products, freight and shipping providers do not offer insurance options.

 

Damaged & Defective Products:
If you have received defective or damaged merchandise, you must contact Sun Fun Kits within 48 hours of delivery. Please note: all Ready Made batteries and Battery Cell shipments require signature confirmation before delivery, DO NOT SIGN for shipments that have visible physical damage, instead let the carrier know to mark it as damage before accepting or contact Sun Fun Kits at the time of delivery to notify us of the issue.

 

All Freight shipments require an inspection before acceptance, you can inspect your order before signing for it; the carrier will wait while you do this. NOTE: if you sign off on freight delivery before inspection, Sun Fun Kits will not be responsible for any physical damage to the merchandise as carrier liabilities for freight deliveries rely solely on the acceptance signature.

 

To request a return on damaged items, follow the same procedure as requesting an RMA and for the reason specify damaged shipment. For damaged deliveries you will have the option of requesting a refund as well as printing out a return shipping label which will provide you with all labels needed to process your return.

 

Damaged or DOA (dead on arrival) items are not subject to any restocking fees, nor are you responsible for any return shipping fees, however, you must initiate the damage and DOA claims within 48 hours of receiving your order.

 

Items found to be in good working order on damaged and defective claims will be treated as normal returns and will incur any restocking fees associated with their respective designation.

 

Sun Fun Kits reserves the right to not honor returns that did not request an RMA or did not follow the return instructions as stated above.

 

Refusals: 
If you decide to refuse delivery, you must do so at the time of the delivery, you are not allowed to refuse an item after accepting it; once accepted you will need to request an RMA.

 

Charge Backs: 
We require all customers to contact us regarding returns and refunds before proceeding to file a charge back with a payment vendor, failure to contact us before filing a charge back will result in a $45.00 service fee which will be deducted from your refund if the result of the charge back is ruled against you, the process of getting a refund is significantly faster by following the refund process as outlined in this document. 

 

NSF Fee / Bad Check: 
All returned checks due to insufficient funds will be charged a $45.00 NSF fee.

 

Refunds: 
Refunds are processed within 30 days of receiving your return and will be processed as a refund check that will be mailed to the billing address listed on your original order.

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Free Heated Battery Jacket with SFK-275HP or 300HP Pre-Built Batteries (limit 1 per customer)

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